Before beginning any laser hair removal, tattoo removal, or skin rejuvenation treatment with us, we require you to schedule a complimentary consultation appointment with one of our certified technicians. At this time, we will ask about:
- your medical history;
- any medications
- any natural health products you are taking;
- and any underlying medical conditions you have.
We will explain in detail our technology, expected treatment procedures, and pre- and post-care guidelines.
During your consultation, we will also perform a test patch to assess your treatment parameters and skin reactions. This is for your own protection, and we cannot make exceptions. We encourage you to ask all of your questions during your consultation so that we can address your concerns prior to beginning your treatment. It is important to us that you are well informed before you begin any treatments, and that you feel comfortable with our clinic and your technician. (Please read Injectables section for specific Physician-directed services fees.)
When booking a consultation or appointment, we will ask for your phone number, email address, and a valid credit card number to hold the time we have allotted for you. No charges will be placed on your credit card until your service has been completed. However, should you fail to arrive for your appointment without canceling a minimum of 48-hours prior, we will process a cancellation fee.
We accept Visa, MasterCard, debit, and cash. If you do not have a credit card, we ask that you prepay your services in cash to hold your reservation. Unfortunately, we cannot accept unsecured bookings and/or consultations.
You are responsible for keeping your appointment, or for cancelling a minimum of 48-hours prior to your allotted appointment time. We will send you a email reminder 72 hours in advance of your appointment.
If you cannot arrive for your scheduled treatment or consultation, please call us at 604-255-2737, a minimum of 48-hours prior. We will gladly reschedule or cancel your appointment. Because we have turned away other clients to hold your reservation, any cancellations made less than 48-hours prior, or no-shows, will result in a $50 fee billed to your credit card on file.
We ask you to arrive five minutes before your appointment, this will allow you to check-in, use our facilities and complete your paperwork.
Although we understand that being late is sometimes beyond your control, if you arrive late, you will be depriving yourself of treatment minutes. We will do our upmost to perform the most complete treatment possible in the time remaining. However, each treatment must be finished on time to accommodate our next client.
Should you arrive too late for us to perform your scheduled service, you will still incur the full charge. We regret that we cannot make an exception to this policy as we must ensure that our clinic runs on time.
Do you have a flexible schedule? You may add your name to our Standby List. If a space becomes available, we will email you typically 24 hours before. And, when you come in on Standby, we will give you 40% off the regular price of your treatment. Please note that we offer Standby Rates only to our clients who have previously purchased and completed treatment packages. Our Standby Rate is valid only for additional treatments on the same area that was treated in the package you have completed. Standby Rates cannot be combined with other offers or promotions. Stand by rate is valid on laser hair removal and select skin services.
Buy a four-session package of treatments and we will give you 25% off the full price. That works out to four treatments for the price of three! For your convenience and peace of mind, our packages are valid for 2 years. Packages are designed for one client only and cannot be shared. We do not offer refunds for unused treatments.
Due to Health Canada regulations, we are unable to accept returns of any skin-care products. All products are final sale.
We offer Electra Laser Gift Certificates in any denomination with a one-year expiry. Gift Certificates can be used towards all our services and products, excluding physician-directed services.
Injectables are physician-directed services. As such, they are excluded from all promotions. For physician-directed services, there is a $50 consultation fee payable at the time of booking. If treatment is completed on the day of your consultation, this fee will be applied to the cost of your treatment.
Returns and Refunds
Due to Health Canada regulations, we are unable to accept returns of any skin-care products. All products and gift certificates are final sale.