Complimentary Consultation

Before beginning any laser hair removal, tattoo removal, or skin rejuvenation treatment with us, we require you to schedule a complimentary consultation appointment with one of our certified technicians. At this time, we will ask about:

  • your medical history;
  • any medications
  • any natural health products you are taking;
  • and any underlying medical conditions you have.

We will explain in detail our technology, expected treatment procedures, and pre- and post-care guidelines.

During your consultation, we will also perform a test patch to assess your treatment parameters and skin reactions. This is for your own protection, and we cannot make exceptions. We encourage you to ask all of your questions during your consultation so that we can address your concerns prior to beginning your treatment. It is important to us that you are well informed before you begin any treatments, and that you feel comfortable with our clinic and your technician. (Please read Botox and Dermal Filler section for specific Physician-directed services fees.)

Booking

When booking a consultation or appointment, we will ask for your phone number, email address, and a valid credit card number to hold the time we have allotted for you. No charges will be placed on your credit card until your service has been completed. However, should you fail to arrive for your appointment without cancelling a minimum of 24-hours prior, we will process a cancellation fee.

We accept Visa, MasterCard, debit, and cash. If you do not have a credit card, we ask that you prepay your services in cash to hold your reservation. Unfortunately, we cannot accept unsecured bookings and/or consultations.

Cancellations

You are responsible for keeping your appointment, or for cancelling a minimum of 24-hours prior to your allotted appointment time. We will phone and/or email you with an appointment reminder 48 hours in advance of the date and time of your scheduled service. If we have left you a message, please return our call to confirm your appointment. Please be sure to provide us with a current email address. We will never share your information and you may opt out of email reminders at any time.

If you cannot arrive for your scheduled treatment or consultation, please call us at 604-255-2737, a minimum of 24-hours prior. We will gladly reschedule or cancel your appointment. Because we have turned away other clients to hold your reservation, any cancellations made less than 24-hours prior, or no-shows, will result in: full charges to your credit card or the equivalent deduction from your treatment package. We are an appointment-based clinic, so these charges cover your technician’s salary and allow us to continue operating our business.

Arriving

We ask that you arrive ten minutes prior to your treatment. This will allow you to check-in; use our facilities; complete your paperwork; enjoy a cup of tea or a glass of filtered water; and maybe even treat yourself to one of our Belgian chocolates!

Although we understand that being late is sometimes beyond your control, if you arrive late, you will be depriving yourself of treatment minutes. We will do our utmost to perform the most complete treatment possible in the time remaining. However, each treatment must be finished on time to accommodate our next client.

Should you arrive too late for us to perform your scheduled service, you will still incur the full charge. We regret that we cannot make an exception to this policy as we must ensure that our clinic runs on time.

Standby Appointments

Do you have a flexible schedule? You may add your name to our Standby List. If a space becomes available, we will call you. And, when you come in on Standby, we will give you 40% off the regular price of your treatment. Please note that we offer Standby Rates only to our clients who have previously purchased and completed treatment packages. Our Standby Rate is valid only for additional treatments on the same area that was treated in the package you have completed. Standby Rates cannot be combined with other offers or promotions.

Your Technician

We make every effort to place our clients with the technician of his or her choice. However, because of holidays, illness, and/or scheduling, we might sometimes have to place you with one of our other technicians. All of our technicians are professionally trained and certified, and are pleased to assist you.

Package Pricing

Buy a four-session package of treatments and we will give you 25% off the full price. That works out to four treatments for the price of three! And, if you are purchasing over $1000 in value and wish to divide your payment, pay half on your first treatment, and the remainder on your third treatment, or 60 days hence, whichever comes first. For your convenience and peace of mind, our packages never expire. Packages are designed for one client only and cannot be shared. We do not offer refunds for unused treatments. However, the equivalent dollar value of any unredeemed treatments may be transferred to our other services, excluding physician-directed services.

Student Discount

If you are a student and can provide us with your current student identification card, we are pleased to offer you a 10% discount on regular-priced individual and/or package treatments. (Cannot be combined with other offers or promotions. Excludes retail products, Botox, Dermal Fillers, and Latisse.)

Referrals

Are you pleased with your service at Electra Laser? Please refer a friend, family member, or acquaintance to us. When a new client purchases a service and mentions that you referred him/her, we will place a $20 credit on your account. You may use this credit towards your next purchase of Laser or Skin Rejuvenation services. Because we greatly appreciate your support of our business, there is no limit to our referral bonus program. This offer has no cash value. It excludes retail products, Botox, Dermal Fillers, and Latisse.

Returns & Refunds

Due to Health Canada regulations, we are unable to accept returns of any skin-care products. However, we would be happy to supply you with a tester or a take-home sample of any of our products from Vivier, Celazome, Dermalogica, and GloMinerals so you can try them before making a purchase. We also have a changing variety of tester stations at our clinic for you to experience. As skin-care specialists, our technicians are happy to answer any questions you might have about any of our products, or to make recommendations specific to your skin requirements.

Gift Cards

We offer Electra Laser Gift Certificates in any denomination. Gift Certificates are packaged in complimentary gift boxes, never expire, and can be used towards all our services and products, excluding physician-directed services. We are also pleased to accept WaySpa gift cards towards all regularly priced individual treatments and products. (Not valid for promotions, treatment packages, or Botox, Dermal Fillers, or Latisse.) WaySpa gift cards can be purchased at Costco and other retail locations offering gift cards. Visit www.wayspa.ca for full details.

Promotions

We are pleased to offer every new client a 50% discount on his/her first treatment of Laser Hair Removal, Laser Tattoo Removal or Skin Rejuvenation Services (excluding HydraFacial & physician-directed services) at Electra Laser. We feature a different promotion at the start of every month. Please be sure we have your current email address or join us on Facebook and Twitter to receive our promotions. (We promise to limit our emails to 1 or 2 per month. You may choose to opt out at any time.) Very occasionally, we offer a “Flash Sale,” but don’t wait long or you will miss out! It is available for a few days only, at a terrific price. We also offer special occasion and holiday promotions, so check our website regularly to stay informed. Promotions cannot be used in combination with any other discounts, including: sales, new-client discounts, package pricing, student pricing, social media offers, and promotional gifts.

Botox & Dermal Fillers

Botox and Dermal Fillers are physician-directed services. As such, they are excluded from all promotions. For physician-directed services there is a $50 consultation fee payable at time of booking. If treatment is completed on the day of your consultation, this fee will be applied to the cost of your treatment.

Service Guarantee

Your satisfaction is our top priority. Our goal is to provide you with a consistently superior experience. We encourage you to let us know if you feel we could improve on our service in any way. We respect and protect your privacy. The conversations you have with your technician will remain confidential, as will your personal information and health history forms. Additionally, our email lists are confidential. We will never share your information with anyone!

If you have any concerns or comments about your service at Electra Laser, or have any suggestions on how we could improve in any way, please call to speak to the manager or send email to: manager@electralaser.com